Effective Date: 29-04-2025

At DoveHero.ai (“DoveHero”, “we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website (www.dovehero.ai), our software platform, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

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1. Who We Are

DoveHero is an AI-powered CRM and automation platform, registered in Dubai, United Arab Emirates. We provide services primarily to businesses, helping them manage customer relationships, marketing campaigns, and internal operations through automation and artificial intelligence.

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2. What Information We Collect

We collect the following types of personal data:

‍a. Information You Provide Directly:

• Name, email address, phone number, and company details

• Account login credentials

• Billing and payment information

• Customer support inquiries and survey responses

b. Information Collected Automatically:

• Device and browser information (IP address, user agent, etc.)

• Usage data (pages visited, features used, session duration)

• Cookies and similar tracking technologies

c. Information from Third Parties:

• Integrations (e.g., WhatsApp, email platforms, calendar apps)

• Partners and resellers

• Publicly available or purchased data for B2B purposes

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3. How We Use Your Information

We use your data to:

• Provide and maintain our Services

• Personalize your experience and improve platform performance

• Communicate with you (product updates, support, marketing)

• Process payments and manage subscriptions

• Comply with legal obligations and enforce our terms

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4. Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g., for marketing emails)

• Contractual necessity (e.g., to deliver our services)

• Legitimate interests (e.g., improving user experience)

• Legal obligations (e.g., anti-fraud, data retention laws)

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5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers (cloud hosting, analytics, payment processors)

• Integration partners at your request (e.g., WhatsApp, CRM tools)

• Legal authorities, if required by law or to protect rights

• Affiliated entities within our corporate group

• In case of a business transfer, merger, or acquisition

All third parties are bound by contractual obligations to protect your data.

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6. International Data Transfers

DoveHero is based in Dubai, UAE, but we may process data globally. When we transfer personal data outside the UAE or EEA, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions (where applicable)

• Binding contractual agreements

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7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and regulatory obligations

• Resolve disputes and enforce our agreements

Once retention is no longer required, data will be securely deleted or anonymized.

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8. Your Rights

Depending on your jurisdiction (e.g., GDPR for EU residents, PDPL for UAE residents), you have rights including:

• Access to your data

• Rectification or deletion of your data

• Restriction or objection to processing

• Data portability

• Withdrawal of consent at any time

To exercise these rights, contact us at support@dovehero.ai.‍

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9. Security Measures

We implement industry-standard technical and organizational measures to protect your data, including:

• Encryption in transit and at rest

• Role-based access controls

• Regular audits and vulnerability testing

• Incident response protocols

However, no system is 100% secure. If you suspect a data breach, contact us immediately.

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10. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core functionality

• Analyze usage for product improvement

• Support marketing campaigns

You can manage cookie preferences via your browser settings or our cookie banner. For more details, see our Cookie Policy.

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11. Marketing Communications

If you opt in, we may send you product updates, newsletters, and offers. You can unsubscribe at any time using the link in our emails.

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12. Third-Party Links

Our Services may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies independently.

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13. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us personal information, contact us and we will delete it.

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14. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" and notify users as appropriate. Your continued use of our Services constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, contact us by support@dovehero.ai

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